Order Processing:

Normal order processing can take 1-5 business days. This does not include weekends. 

Shipping & Delivery:

We ship most orders by USPS first class or priority mail. All orders will include a tracking number.

Toy Replacement:

We will replace destroyed tug toys, Free of charge! 

Custom Orders:

Please allow 3-7 days for processing of custom orders. This does not include shipping time.

We honor exchanges and replacements for all damaged or defective products. Refunds on a case-by-case basis.

Thank you!