Normal order processing can take 1-5 business days. This does not include weekends.
Shipping & Delivery:
We ship most orders by USPS first class or priority mail. All orders will include a tracking number.
We will replace destroyed tug toys, Free of charge!
Please allow 3-7 days for processing of custom orders. This does not include shipping time.
We honor exchanges and replacements for all damaged or defective products. Refunds on a case-by-case basis.